Our Services
OW Resolve MEDIATE - half day, full day or multi day to address a specific existing conflict
Mediation is the process of a neutral, confidential, independent, third-party involvement in a relationship, between two or more people, across a half day, full day or multiple day event.
It can be deployed for a variety of different reasons:
- a key working relationship may have become very contentious and suffered a communication breakdown;
- a reporting line may be heading towards a grievance and possibly a Tribunal claim;
- a team or workplace dynamic that’s important to the business needs to address a conflict to add ‘oil to the wheels’ to enhance its potential.
OW Resolve COLLABORATE – multiple shorter conversations to prevent conflict, encourage open dialogue to alleviate workplace tension
Collaboration is the opportunity to address conflicts at an early stage, by facilitative conversation, through a third party to:
- Define and agree roles and responsibilities in an organisation, where a project is delayed due to blurred lines in who does what and when
- Encourage open dialogue and well-managed honesty between colleagues, where entrenched resentment is a barrier to smooth delivery and good performance
- Build trust between key stakeholders where previous negative interactions are hard to overcome
- Embrace diversity by allowing a voice for everyone to be heard – embrace open and honest communication on even the most sensitive of workplace matters
Examples of OW Resolve products in action:
Mediation:
Line manager and junior employee have both complained to HR about the tone of the way they have been spoken to, by the other, and both are pursuing a grievance.
C-Suite member has had an open heated exchange with a Board member and now neither are able to communicate in a professional way with the other and this requires an urgent resolution.
Senior Leader has agreed to exit, with a settlement. The process for handing over ongoing projects, data and equipment handover needs to be handled through a third party, to avoid further conflict.
Team member within a sales environment is using a very loud voice when closing a deal by telephone then being perceived as passive aggressive about team success being their success, which is intimidating other members of the sales team. Two are now signed off with stress.
Collaboration:
Employee within company has additional requirements with communication due to neuro-divergence. Level of skill and output is not in question, but ability to communicate is causing tension amongst the team.
Manager within company has been struggling with symptoms of the menopause and feels the organisation is unsympathetic and does not understand.
Company has requirement for employees to return to the office to work for three days each week. Employees feel this is heavy handed and unnecessary, as a result morale and productivity have reduced.
Conflict has arisen over the use of the single sex changing facilities and this is causing multiple members of staff to be very distressed in the workplace.
